LINH MCDERMOTT
Ubank - Home loan tracker tracker
Ubank is making it easier for customers to apply for a mortgage with us. This project involves designing a new Home Loan Tracker, that enables customers to be able to keep up to date with the progress of their home loan.
Case study
A case study of the UX end-to-end process for UBank Home loans including user testing from Inception to high fidelity design
Design Workshops
Mid-fidelity review
Conducted co-design workshops to map out the customer journey from initial application through to settlement
Design validation
Create a clickable prototypes to demonstrate to business the design solution and collate feedback. Organise and facilitate informal user concept testing with admin staff as well as formal usability testing with external customers
Hi-fidelity designs
Refine the mid-fidelity designs into an interactive prototypes. Work as part of a delivery team, to review these design with technology/ engineering for technical feasiblity and build-ability. iterative design cycle to create high fidelity designs. These pixel-perfect designs are then ready for developers for delivery.
Co-Design workshop
Initial workshop for problem state and co-design solutions with the project team and stakeholders
Refine the mid-fidelity
Refine the mid-fidelity designs into an interactive prototypes. Work as part of a delivery team, to review these design with technology/ engineering for technical feasiblity and build-ability.
iterative design cycle to create high fidelity designs. These pixel-perfect designs are then ready for developers for delivery.
High fidelity designs
Refine the mid-fidelity designs into an interactive prototypes. Work as part of a delivery team, to review these design with technology/ engineering for technical feasiblity and build-ability.
iterative design cycle to create high fidelity designs. These pixel-perfect designs are then ready for developers for delivery.