LINH MCDERMOTT
Case studies - design thinking process
Below are some case studies that showcase the application of the design thinking process in various projects for different organizations. These case studies illustrate how we tackled complex challenges and delivered innovative, user-centered solutions.
CASE STUDY INSURANCE
CBA Advisor insurance portal
The problem:
Insurance advisors want both a quick way to calculate insurance premiums for customers as well as details scenarios that allow customers to
The ask from business:
Design solutions that help advisors calculate insurance premiums for personal and business customers of CBA insurance.
Coles flypay - design process
Eftpos are introducing a new payment method for retailers: payment by QR code. Flypay is a project to enable customers to redeem Flybuys Points as well as gift cards
Flypay Case study and protype
UBank
To design a new Home Loan Tracker, that enables customers to be able to keep to to date with the progress of their home loan
Services Victoria Wallet - Digital licence
Services victoria are rolling out the a new digital licence to the citizens of Vistoria mid 2023. To enhance the capabilities of the ServicesVIC wallet by allow customers to configure their favourites in wallet.
CASE STUDY OPEN COLLEGES
Open Colleges - Learner management system
Open Colleges is a learner management that helps with onboarding new students, learner study plan, online assessments, course tracker, manage user details, peer and trainer support and student management system.