Usyd Integrity | linhs-portfolio

University of Sydney Academic Integrity

At the University of Sydney, we embarked on a transformative journey to streamline the processing of student misconduct matters, driven by a commitment to enhance efficiency and reduce processing times. Recognizing the significant impact on student well-being, our goal was clear: to alleviate stress and ensure fair and timely resolutions. Through collaborative research and analysis involving students, faculty, and stakeholders, we delved deep into understanding current challenges and identifying bottlenecks in the process.

This inclusive approach not only informed our strategy but also fostered a shared commitment to improvement across the university community. By implementing streamlined workflows and leveraging technology-driven solutions, we aimed to empower students with clearer pathways and faster resolutions, ultimately creating a supportive environment where academic integrity and student welfare go hand in hand.

Current State Service Blueprint SAU and OEI academic integrity and misconduct service blue

Current state service document and blueprint

Current state service design end-to-end process for Academic integrity. This comprehensive blueprint highlighted pain points and opportunities for improvement, providing a clear roadmap for enhancing the current processes.

Current state service design (PDF)

Future state service blueprint and recommedations

Future state for service design end-to-end process for Academic integrity

Future state service design (PDF)

Current state service design

In the Service Design workshop focused on enhancing the University of Sydney's misconduct process, we uncovered critical insights from our analysis of the current state service document. This workshop was a collaborative effort involving stakeholders from across the university community, including students, faculty, and administrative staff. Together, we mapped out the existing processes, identified pain points, and pinpointed opportunities for improvement.

By visualizing the end-to-end journey and conducting deep dives into specific touchpoints, we gained a comprehensive understanding of where inefficiencies lie and where student stressors are most acute. These insights not only guided our discussions on refining procedures and reducing processing times but also sparked innovative ideas for implementing new technologies and support frameworks. The workshop underscored our commitment to enhancing student welfare and academic integrity through thoughtful, user-centered design solutions at the University of Sydney.

Future state service design

Building upon the insights gained from the current state analysis, the process of designing the future state for the University of Sydney was enriched through collaborative co-design sessions with key stakeholders from across the university's departments. These sessions fostered a creative exchange of ideas and perspectives, allowing us to envision an optimized and student-centric future state.

By engaging closely with faculty, administrative staff, and students themselves, we ensured that the future state design not only addressed current challenges but also anticipated future needs and aspirations. This participatory approach enabled us to co-create innovative solutions that streamline processes, enhance efficiency, and elevate the overall experience for everyone involved in the university community.