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CBA - insurance quote and claims process

Whilst at CBA, there were a number of initiatives, select one of the projects to find out more, an end to end case study, and view two interactive prototypes. 

Superannuation wealth management

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To conduct contextual inquiries/ interviews with advisors to gather insights, user needs, and pain points, map user journey, provide recommendations and create prototypes/designs

CBA Advisor life insurance portal 

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Commbank Insurance advisor screens that allows staff to produce various insurance quotes for B2B advisors

CBA manage an online insurance claim and payments

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Help Commbank's B2B customers provide and end service for their B2B insurance customers 
This insurance claim portal enables 2BC customers to lodge an insurance claim and manage their insurance payments artion that allows Commbank 

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