Portfolio

Customer Centred Design Process
Ubank | Coles and Services victoria case studies 

An overview of my approach to customer centred design approach: to demonstrate the complete design end to end process - from defining the problem, and discovery to ideation, design and finally delivery 

Ubank internet banking screens

Ubank is changing the way we think about traditional banking. The project involves making complex transactional screen easy to understand. 

Ecommerce, retail and rewards 

Coles is making it easier for customers to pay using flybuys points store to pay using the Coles flypay app through using a QR code. Other coles festures inclusing order management and deigial receipts festures. 

Open Colleges LMS learner management platform 

Open colleges is reinventing the face of online learning. This exciting project is more than just course delivery; it helps nurturing peer to peer support by fostering a learning community that encourages students to support each other and connect. In addition to this to help students establish study habits that will help them to learn remotely. 

Insurance  QBE

QBE is simplifying the process of insurance for small trades business. A mobile responsive application that makes getting a policy cover easy to understand. 

Insurance - Commbank Comminsure

Several insurance projects to help Commbank's B2B customers provide and end service for their B2B insurance customers 
Also enable 2BC customers to lodge an insurance claim and manage their insurance payments 

Finance: Home loan tracker

Ubank is making it easier for customers to apply for a mortgage with us. This project involves designing a new Home Loan Tracker, that enables customers to be able to keep up to date with the progress of their home loan.

SaaS - Service software and User Management 

Equifax is creating a new user management platform that will house a range of Equifax digital subscription services. One of the designs I world on was for onboarding and managing users and subscriptions to software for B2B customers. Another service that the platform offers is to allow Equifax’s B2B customers and financial institutions to be able to manage their own end consumers' financial details (Saas)

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Research and design validation 

Part of my experience has been in conducting quantitative and qualitative research for organistions such as Hotels.com, Dept of Educations, Equifax, Service Victoria. explore more about research.

Self Service: AI chatbot

Equifax's virtual assistant provides a conversational messaging to coach customers through a credit plan of action and tips how to reduce their credit score. 
Also Coles and Dept of Cust Services Chatbot 

CBA insurance calculation portal 

Create a world class portal that allows CBA B2B advisors to provide insurace quotes for their B2C insurance customers